POWERCO FEDERAL CREDIT UNION
SECURITY & IDENTITY PROTECTION

Last year over 685,000 cases of identity theft and fraud were reported and over $680 million stolen. Experts agree the theft of personal information for fraudulent use is one of the fastest growing crimes in America.

Powerco Federal Credit Union is committed to member protection. This means that we take extraordinary measures to protect you and your information. Part of that includes providing you with information to protect yourself.


SCAM ALERT! SCAM ALERT! SCAM ALERT! SCAM ALERT!


Powerco Federal Credit Union members are warned to be to be vigilant in analyzing suspicious emails. Two recent scams, one targeting the FDIC and the other the NCUA, are making their email rounds.

NCUA Issues Email Fraud Alert – “Recently, there have been multiple email fraud attempts, known as "Phishing”, that were initiated via email sent to both the general public and to some credit union members that appeared to be from NCUA. This false email asked for the recipient to click on a link to verify their credit union account registration. If the recipient proceeded to do so, the link directed them to a false website and asked for their credit union account number and PIN, along with other personal information.

NCUA does not ask credit unions members for such personal information. Anyone who receives an email that purports to be from NCUA and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the email.

If you responded to such an email and provided any confidential account information, please notify Powerco Federal Credit Union immediately of the scheme. You should also change your account’s PIN, and take any additional action recommended by your credit union to protect your account.

If you feel that you have received fraudulent phishing email purportedly from NCUA please forward the entire email message to admin@powercofcu.org and Phishing@ncua.gov

Additionally, you can file formal complaints concerning any suspected fraudulent email with the Internet Fraud Complaint Center (IFCC) at www.ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.”

FDIC Issues Fraudulent Email Alert –
Emails fraudulently claiming to be from the FDIC are attempting to trick recipients into installing unknown software on personal computers. These emails falsely indicate that recipients should install software that was developed by the FDIC and other agencies. The software may be a form of spyware or malicious code and may collect personal or confidential information.

The subject line of the email includes the phrase, "Urgent Notification - Security Reminder." The email requests that recipients click on a hyperlink that appears to be related to the FDIC, which directs recipients to an unknown executable file to be downloaded. While the FDIC is working with the United States Computer Emergency Readiness Team to determine the exact effects of the executable file, recipients should consider the intent of the software as a malicious attempt to collect personal or confidential information, some of which may be used to gain unauthorized access to on-line banking services or to conduct identity theft.


CONTACT US

If you detect fraud or identity theft on your Powerco Federal Credit Union accounts:

Powerco Customer Service
404-506-3750
800-633-5217

Powerco VISA® Classic
Powerco VISA® Gold
Powerco VISA® ChekCard
Lost/Stolen Hotline
800-556-5678
• 24 hours a day   • 7 days a week

What is Phishing?

Phishing (pronounced "fishing") is the latest trend in fraudulent email activity targeting reputable companies, particularly financial institutions. Phishing is a scam in which thieves send out fraudulent emails that appear to come from reputable institutions. They request that you provide personal security information, such as your account numbers, passwords, Social Security number, etc. Usually, recipients of these email scams are asked to verify the information via a link in the email or by responding to the email with the requested information.

If you click the link, you'll likely be redirected to a phony website that looks almost identical to the company's legitimate website. Sometimes, the company's actual website does appear along with a pop-up that quickly appears for the purpose of harvesting your financial information.

According to the National Credit Union Administration (NCUA), in both schemes you may be asked to update your account information or to provide information for verification purposes: your Social Security number, your account number, your password, or the information you use to verify your identity when speaking to a real financial institution, such as your mother's maiden name or your place of birth.


PERSONAL SECURITY

  • Be suspicious of any email with urgent requests for personal financial information unless the email is digitally signed (you can't be sure it wasn't forged or 'spoofed'). Phishers typically:

    1. Include upsetting or exciting (but false) statements in their emails to get people to react immediately;
    2. Ask for confidential information such as usernames, passwords, credit card numbers, Social Security numbers, account numbers, etc.; and
    3. Do not personalize the email message (while valid messages from your credit union should be).

  • Don't use the links in an email to get to any web page if you suspect the message might not be authentic. Instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser.

  • Avoid filling out forms in email messages that ask for personal financial information. You should only communicate information such as credit card numbers or account information via a secure website or the telephone.

  • Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser. To make sure you're on a secure Web server, check the beginning of the Web address in your browsers address bar - it should be "https://" rather than just http://.

 
  • Consider installing a Web browser tool bar to help protect you from known phishing fraud websites.

  • Regularly log into your online accounts and don't wait for as long as a month before you check each account.

  • Regularly check your financial institution, credit, and debit card statements to ensure that all transactions are legitimate. If anything is suspicious, contact your financial institution(s) and card issuers.

  • Ensure that your browser is up to date and security patches applied.

  • Always report "phishing" or "spoofed" emails to the following groups:

    • Forward the email to reportphishing@antiphishing.com;
    • Forward the email to the Federal Trade Commission at spam@uce.gov;
    • Forward the email to Powerco's "abuse" email address at admin@powercofcu.org;
    • When forwarding spoofed messages, always include the entire original email with its original header information intact; and
    • notify the Internet Fraud Complaint Center of the FBI by filing a complaint on their website at http://www.ic3.gov/.

IDENTITY THEFT

What To Do If You Give Out Your Personal Financial Information

Phishing attacks are growing quite sophisticated and difficult to detect, even for the most technically savvy people. And many people are getting onto the Internet and using email or Web browsers for the first time. As a result, some people are going to continue to be fooled into giving up their personal financial information in response to a phishing email or on a phishing website. If you have been tricked this way, you should assume that you will become a victim of credit card fraud, financial institution fraud, or identity theft. Below is some advice on what to do if you are in this situation:


Protect Your Personal Computer

Some phishing attacks use viruses and/or Trojans to install programs called "key loggers" on your computer. These programs capture and send out any information that you type to the phisher, including credit card numbers, usernames, passwords, Social Security numbers, etc. In this case, you should:


Reporting & Resolving Fraud

Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. If you have given out this kind of information to a phisher, you should do the following:

Document the names and phone numbers of everyone you speak to regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.


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Powerco Federal Credit Union is federally insured by the National Credit Union Administration.
Your savings federally insured to at least $100,000 and backed by the full faith and credit of the United States Government.

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