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To register for Online Banking or Online BillPay, call Powerco at (404) 506-3750 or 1-800-633-5217. Please note that passwords are case-sensitive.

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Member Education

 

Member Education

Personal Security

  • Read Taking Charge: What to Do if Your Identity is Stolen. This comprehensive magazine-style booklet from the Federal Trade Commission has a wealth of information on what you need to know about protecting, detecting, reporting and resolving identity theft.
  • Be suspicious of any email with urgent requests for personal financial information unless the email is digitally signed (you can't be sure it wasn't forged or "spoofed'). Phishers typically:
    • Include upsetting or exciting (but false) statements in their emails to get people to react immediately.
    • Ask for confidential information such as usernames, passwords, credit card numbers, Social Security numbers, account numbers, etc.
    • Do not personalize the email message (while valid messages from your credit union should be).
  • Don't use the links in an email to get to any web page if you suspect the message might not be authentic. Instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser.
  • Avoid filling out forms in email messages that ask for personal financial information. You should only communicate information such as credit card numbers or account information via a secure website or the telephone.
  • Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser. To make sure you're on a secure web server, check the beginning of the web address in your browsers address bar - it should be "https://" rather than just "https://".
  • Consider installing a web browser tool bar to help protect you from known phishing fraud websites.
  • Regularly login to your online accounts and don't wait for your monthly statement before you check each account.
  • Regularly check your financial institution, credit and debit card statements to ensure that all transactions are legitimate. If anything is suspicious, contact your financial institution(s) and card issuers.
  • Ensure that your browser is up to date and security patches applied.
  • Always report "phishing" or "spoofed" emails to the following groups:

When forwarding spoofed messages, always include the entire original email with its original header information intact.

Forward the email to: reportphising@antiphishing.com
Forward the email to the Federal Trade Commission: spam@uce.gov
Forward the email to Powerco's "abuse" email address: contactus@powercofcu.org
Notify the Internet Fraud Complaint Center of the FBI by filing a complaint on their website: https://www.ic3.gov/
 

Protect Your Personal Computer

Some phishing attacks use viruses and/or Trojans to install programs called "key loggers" on your computer. These programs capture and send out any information that you type to the phisher, including credit card numbers, usernames, passwords, Social Security numbers, etc. In this case, you should:

  • Install and/or update anti-virus and personal firewall software.
  • Update all virus definitions and run a full scan.
  • Confirm every connection your firewall allows.
  • If your system appears to have been compromised, fix it and then change your password again, since you may have transmitted the new one to the hacker.
  • Check your other accounts! The hackers may have helped themselves to many different accounts: eBay® account, PayPal®, your email ISP, online bank accounts, online trading accounts, e-commerce accounts, and everything else for which you use an online password.

CONTACT US

If you detect fraud or identity theft on your Powerco Federal Credit Union accounts:

Powerco Customer Service (404) 506-3750 or 1-800-633-5217
  • Monday - Friday
  • 9 AM - 4 PM (EST)

Powerco VISA® Classic
Powerco VISA® Gold

Lost/Stolen Hotline
1-800-556-5678
  • 24 Hours a Day
  • Seven Days a Week
Powerco VISA® ChekCard Lost/Stolen Hotline
1-800-472-3272
  • 24 Hours a Day
  • Seven Days a Week

 

 

NCUA

This credit union is federally insured by the National Credit Union Administration.

We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act. NMLS# 762143

Equal Housing Lender