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To register for Online Banking or Online BillPay, call Powerco at (404) 506-3750 or 1-800-633-5217. Please note that passwords are case-sensitive.

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Member Education

 

Member Education

Reporting & Resolving Fraud

Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. If you have given out this kind of information to a phisher, you should do the following:

Report the theft to the three major credit reporting agencies, Experian, Equifax and TransUnion Corporation, and do the following:

  • Request that they place a fraud alert and a victim's statement in your file.
  • Free credit reports are available under Federal Law. Request a FREE copy of your credit report to check whether any accounts were opened without your consent. You can find information about obtaining free credit reports at www.annualcreditreport.com.
  • Request that the agencies remove inquiries and/or fraudulent accounts stemming from the theft.

MAJOR CREDIT BUREAUS

  Equifax Experian Trans Union
Website www.equifax.com www.experian.com www.transunion.com
To order your credit report Call:
1-800-685-1111
Call:
1-888-EXPERIAN
(1-888-397-3742)
Call:
1-800-888-4213
  Write:
P.O. Box 740241
Atlanta, GA 30374-0241
Write:
P.O. Box 9530
Allen, TX 75013
Write:
P.O. Box 1000
Chester, PA 19022
To report fraud Call:
1-800-525-6285
Call:
1-888-EXPERIAN (1-888-397-3742)
Call:
1-800-680-7289
  Write:
P.O. Box 740241
Atlanta, GA 30374-0241
Write:
P.O. Box 9530
Allen, TX 75013
Write:
Fraud Victim
Assistance Division
P.O. Box 6790
Fullerton, CA 92634
For the hearing impaired Hearing impaired call 1-800-255-0056 and ask the operator to call the Auto Disclosure Line at 1-800-685-1111 to request a copy of your report. TDD:
1-800-972-0322
TDD:
1-877-553-7803
 

Notify Powerco Federal Credit Union and ask us to flag your account and contact you regarding any unusual activity:

  • If accounts were set up without your consent, close them.
  • If your ATM, debit or credit card was stolen, get a new card, account number, and Personal Identification Number (PIN).

Contact your local police department to file a criminal report.

Contact the Social Security Administration's Fraud Hotline to report the unauthorized use of your personal identification information.

  • SSA Hotline at 1-800-269-0271
  • The Social Security Hotline enables a victim of identity theft to report misuse of a Social Security number. You may also visit your local Social Security Office to obtain further information.

Notify the Department of Motor Vehicles of your identity theft:

  • Check to see whether an unauthorized license number has been issued in your name.
  • To locate your closest DMV office visit https://www.dmv.org.

Notify the passport office to watch out for anyone ordering a passport in your name.

File a complaint with the Federal Trade Commission:

  • Ask for a free copy of "ID Theft: When Bad Things Happen in Your Good Name", a guide that will help you guard against and recover from your theft.

File a complaint with the Internet Fraud Complaint Center (IFCC)

  • https://www.ic3.gov/.
  • The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C), with a mission to address fraud committed over the Internet.
  • For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation.

Read Taking Charge: What to Do if Your Identity is Stolen. This comprehensive magazine-style booklet from the Federal Trade Commission has a wealth of information on what you need to know about protecting, detecting, reporting and resolving identity theft.

Document the names and phone numbers of everyone you speak to regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.

CONTACT US

If you detect fraud or identity theft on your Powerco Federal Credit Union accounts:

Powerco Customer Service (404) 506-3750 or 1-800-633-5217
  • Monday - Friday
  • 9 AM - 4 PM (EST)

Powerco VISA® Classic
Powerco VISA® Gold

Lost/Stolen Hotline
1-800-556-5678
  • 24 Hours a Day
  • Seven Days a Week
Powerco VISA® ChekCard Lost/Stolen Hotline
1-800-472-3272
  • 24 Hours a Day
  • Seven Days a Week

 

NCUA

This credit union is federally insured by the National Credit Union Administration.

We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act. NMLS# 762143

Equal Housing Lender